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Support & Maintenance

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Please call us at
(425) 879.1485

There will be no high pressure sales tactics... If we're not a fit for your needs, we'll be the first say so.

Support & Maintenance Services for Small Business
 >> Support Agreements

Full Time Support Without the Full Time Cost

Even the best engineered solutions need regular maintenance. No one would put 20,000 miles on their Mercedes without getting their regular oil change and tire rotation. Our Managed Preventative Maintenance and Support Services will keep your computers running at peak performance, improving your employee’s productivity.

Our Managed Preventative Maintenance plans offer:

  • Flat-fee Preventative Maintenance Services: Regular maintenance is critical to maintaining peak performance and productivity from your computers. We will perform these tasks on every machine in your network for a flat monthly fee instead of billing hourly.
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  • Flat-fee Unlimited Remote Technical Support: Finally, computer support you can budget for! We provide Unlimited Remote Technical Support for a flat monthly fee. Now you don't have to fear inconsistent high hourly bills or worry that we're taking longer than necessary just so we can bill you more.
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  • Same-Day On-site Rapid Response: While most problems (usually 90% or more) can be solved remotely, some problems, such as hardware failures, can’t be solved remotely. If you have a critical emergency and you need immediate response, you can’t wait for your computer guy to come out on their regularly scheduled visit next week. We offer the option for same-day response if you need it.
The benefits are obvious:
  • You’ll eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
  • You’ll avoid expensive trip fees while receiving faster support. Our remote management software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!
  • How does faster performance, fewer “glitches”, and practically zero down-time sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.
  • You will have ALL the benefits of an in-house IT department WITHOUT all of the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
  • You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the remote technical support you need. No hidden charges, caveats, or disclaimers.
  • You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.