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Support & Maintenance

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Support & Maintenance Services for Small Business
 >> Support Agreements >> Technical Support

Flat-fee Unlimited Remote Technical Support

Because of the time it takes, most small businesses donít do preventative maintenance and spend most of their IT dollars on technical support only when there are problems. Even for technical support, most small businesses donít call for every question they have because they know the clock is ticking and theyíre paying by-the-hour.

In order to avoid "unnecessary" tech support calls, many small businesses figure out who their most computer savvy person in the office is, and ask them the questions before calling tech support. The problem with this is that they weren't hired to be the computer guy so they're being distracted from the job they were hired to do, reducing their productivity.

Our maintenance plan prevents most of the common problems with poor performance and system errors or crashes. Because we can improve the stability of the environment, we can also offer unlimited remote technical support. Now you can call on us just like you were paying us to sit in your office all day. Now you can "knock on our door" and ask us for help without fear of receiving a high hourly bill, or wondering if we took longer than was really necessary just so we can charge you more for the call. Now we can help you get the most out of your computers and resolve the things that annoy you about your computers, but that you were too afraid to call and ask for help with. Youíll get the benefit of full-time support for less than the cost of a full-time salary... And your internal "guru" can get back to their real job.